Service Management and Resolution Platform
This comprehensive system comprises two main web panels: the Admin Panel, where users created by the admin take charge of resolving service cases and managing suppliers, logistics, sales, and the response centre; and the Customer Panel, enabling users to create service case tickets for customer-raised issues. The admin monitors and resolves cases through the Response Centre, while the customer panel allows the creation and management of incidents, users, and companies, ensuring a streamlined process for effective issue resolution.
Admin Panel Features
- User Management
- Supplier Management
- Inventory Control
- Sales Management
- Response Center
- Planning
Customer Panel Features
- Document Management
- Service Request
- User Creation
- Company Management
Angular
Customer Panel Development
Node JS
Customer Backend Development
C#
Admin Panel Development
DotNet
Admin Backend Development
Platform Used
Behind the scenes of such applications, there are a number of app development frameworks, which are striving to give you the best user experience. Among which we are using the frameworks that offer the ultimate experience for creating robust applications.
Customer Panel
In the customer panel, users can create new incident/service cases, manage documents and users, and define roles and responsibilities, contributing to a seamless process visible on the Admin Panel under the Response Centre tab for effective issue resolution.
Admin Panel
The admin panel facilitates the creation and management of users responsible for resolving service cases, overseeing supplier relationships, logistics and sales activities, and the response centre for addressing service cases efficiently.
